Return policy
Plants:
- We take pride in the health and high quality of our plants and do our very best to only sell healthy, thriving plants. Plants are a perishable natural product, all sales are final. No exceptions.
- *** After 14 days, orders that weren’t picked up will be cancelled and refunded minus a 20% restocking fee.
Hard goods:
- Refund or store credit on items returned within 10 days of purchase.
- To be eligible for refund or store credit, your item must be in the same condition that you received it in.
- To complete your return, we require the original receipt or proof of purchase.
- *** After 14 days, orders that weren’t picked up will be cancelled and refunded minus a 20% restocking fee.
- *** Refund transaction fee 2% will apply.
Custom orders
Do you take orders for custom-made pottery?
Yes, we do! Handmade pottery takes a lot of time so please give us at least 3 weeks to complete your order. We request a 50% deposit.
Delivery
MIKA does not offer free delivery. We keep our delivery pricing transparent and fair: there are no hidden fees. Each delivery order is filled to the budget provided by the customer before the delivery service charge is added.
Large quantity orders, including weddings and events, are subject to custom delivery charges based on size, complexity, time, and distance. Email: mikafleur@gmail.com to enquire.
We reserve the right to limit, change or suspend our delivery service due to any unforeseen circumstances such as weather, time, traffic, availability, volume etc. Large quantity orders require ample time to fill, so it is best to call or email with any large orders.
For deliveries around major holidays, we suggest placing your order several days in advance to ensure timely delivery is possible.
For delivery outside of Toronto, please use Deeleeo or standard Canada post shipping if available (not available for plants). Please email mikafleur@gmail.com if unsure.
For same day deliveries via Deeleeo, please ensure orders are made before 3:00pm to help us ensure it can be fulfilled before we close for the day. Otherwise it will ship the following day.
Deliveries require a minimum order of $30 before tax.
